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Shipping & Returns

If we have made an error in shipping, or sent you the wrong product, we will gladly correct that issue at no cost to you.  Some of our products come with warranties and some do not.  Contact us immediately at 800.728.7206 to initiate the returns process or to discuss any issues with your products. 

All other returns will be handled on a case by case basis.  We will receive most products back into our stock if they are in good condition and can be resold.  Our restocking fee is 5% plus the cost of the return label.  Refunds are issued by check and takes 2 weeks on average to be mailed from the time of the receipt of the product back into our stock.

Items that will not be accepted for returns or full refunds include, but are not limited to:

  • Used chemical product
  • Used sampling media
  • Used diagnostic sampling equipment

For administrative offices, dial 1.800.728.7206 x 801.